Terms & Conditions
Warranties
All our products are manufactured to the highest quality. As such, we are able to offer you a genuine warranty on all our products. We offer a one-year warranty on all our lights, starting from the date of purchase. Please contact our sales or customer service team for further information on individual products. Amonson Lighting reserves the right not to apply the warranty in cases of inappropriate use or when the product has been tampered with by a third party or interventions by non-authorised personal. All items constructed from natural materials such as concrete, glass or timber, may feature the following characteristics: bubbles, slight lines, pin dots, cut edges, slightly off centre. There may also be slight variances in size of +/- 5mm between stock. These are not considered defects. Amonson Lighting will not recognise or accept any unreasonable claim relating to the unique characteristics of these hand made products.
Ownership of Rights
All rights, including copyright, in this website are owned by or licensed to Amonson Lighting. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Amonson Lighting. You may not modify, distribute or re-post anything on this website for any purpose.
Accuracy of Content
Amonson Lighting has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of unless stated otherwise, and where applicable. Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.
Password/Account Security
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Amonson Lighting shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.
Privacy Statement
We always try to protect your personal privacy and this privacy statement is here to help you understand what we may do with any information you tell us about. You can access our website homepage and browse our site without disclosing your personal data, but if you do give us your personal details, you are accepting these terms. If you do not agree with this privacy policy, do not give us your details. This privacy policy is part of our Terms and Conditions. If you do give us your details and then decide you do not want us to use your details anymore, please email us. If you want to buy things from us, you will need to register on our site. Registration involves you giving us the following personal information: (i) Your title, name, and address (including option to save different delivery addresses); (ii) Contact phone number and e-mail addresses; Registration enables you to speed up the ordering process, however, you do not have to register with us until you choose to order.
How will we use your details?
Our offers: Once you have purchased with us, we would like to send you product updates, our latest information, and special offers. Other offers: occasionally we may pass your details on to like-minded, carefully screened companies who might send you details of their offers. When you register we will ask you if you wish to receive such information – if you do, simply tick the appropriate box. Alternatively, you can always e-mail us with your details and mailing preferences. We may also use your information to manage your purchases such as sending a confirmatory email, and your card payments for goods you buy from us and also to deliver the goods to you, or we might give your details to our carrier if they deliver on our behalf. You can check any information that we are holding about you, or ask any questions about this privacy policy please click here to email us.
About Cookies and the way we use them
In common with other websites, we do also use "cookies". A cookie is a small file that a Website puts on your hard drive so that it can remember something about you at a later time. Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order and retain the contents in your shopping basket. You can control the use of cookies on your computer and can turn them on or off at anytime. Please refer to your internet browser. In order that we can monitor and improve the site, we may gather certain information about you when you use it including details of your domain name and IP address, operating system, browser, version and the Website that you visited prior to this site. Please note: We do not use cookies to store any of your personal or financial information on your computer.
You can control the use of cookies on your computer by either enabling or disenabling them yourself. You can get more information about cookies at www.allaboutcookies.org.
Payment
We take payment from your card at the time we receive your order, once we have checked your card details.
Fraud checks may be conducted on our orders. This involves checks on details provided during the order process including the address details. This may involve your details being passed to a 3rd party fraud checking company. On occasion, we may ask for additional information in order to process your order. We will conduct this process as quickly as possible however on occasion dispatch of goods may be delayed.
Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.
The price you pay is the price displayed on this website at the time we receive your order. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Title to any products you order on this website shall pass to you on the delivery of the products, provided that we have processed and received payment in full for the products.
All prices include GST (where applicable) at the applicable current rates but exclude delivery charges unless expressly stated otherwise.
All credit card transactions are taken in Australia and our transaction currency is in Australian Dollars.
Orders placed by phone
Orders placed over the telephone undergo additional security checks once the order has been placed – this is to protect Amonson Lighting and cardholders against credit card fraud. As a result, our cut-off times for next day delivery are one hour earlier than with a standard order placed securely over the internet. Furthermore occasionally we will contact you after a telephone order has been placed to request additional information, such as a copy of a utility bill or other proof of address – until we have this information we will be unable to process your order, and if it is not forthcoming within approximately 10 business days the order will be automatically refunded. We apologise for the inconvenience caused to genuine customers by these important fraud prevention measures.
Credit Card Transactions
All credit card transactions are taken in Australia and our transaction currency is in Australian Dollars. Your card information will not be kept in our system.
Availability
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.
Ordering Errors
You are able to correct errors on your order up to the point at which you click on "submit" or “make payment” on the final page of our ordering process.
Delivery of orders
Delivery charges vary depending on the type of products ordered and the service you select and cannot be refunded. Your delivery charges will be clearly indicated at checkout. We make every effort to deliver goods within the estimated time-scales, however, delays are occasionally inevitable due to unforeseen factors and all goods and products are subject to availability. We will do our best to get all orders despatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being despatched. We recommend that you make arrangements for trades people to carry out work on your behalf only after your order has been delivered and checked for damage. If you are purchasing to replace your existing lights we also recommend that you do not dispose of your existing lights until your new goods have arrived and been checked for damage. We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.
Acknowledgment and Acceptance of your Order
If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm details. Our acceptance of your order will take place upon despatch of the product(s) ordered.
Changing or cancelling orders
In the first instance please email us with your change/cancellation details. If your order has not yet been received then this will be possible free of charge, however if you have received the order and you wish to change/cancel goods we will apply a charge based upon the direct cost to recover and/or redeliver goods. We request that changed/cancelled items are returned in their original packaging.
Returns policy
Delivery discrepancies:
Any discrepancies must be reported as soon as is reasonable after delivery, preferably within 24hrs. On arrival, if the packaging appears damaged it is recommended that this is marked on the delivery note before you sign.
Missing items:
On delivery: Should an item be missed or appear not delivered then we request that you notify us within 24hrs-48hrs of initial receipt of delivery.
On assembly: Should a part appear missing from an item please report the item that is missing the part along with a description of the part you believe to be missing within 3 days from the day receipt of goods.
On both the above instances replacement goods will be despatched asap.
Faulty goods:
Damages: must be reported as soon as is reasonable after the delivery within 24hrs-48hrs of receipt of goods.
Under Warranty: First instance report the fault to us with a full description of the alleged fault, we will then arrange an engineer to attend and either rectify the fault on site or advise on action needed to remedy. If the fault is deemed a manufacturers fault and the item is under guarantee then we will replace the faulty item FOC.
Not under Warranty: First instance report the fault to us with a full description of the alleged fault, we will then arrange an engineer to attend and either rectify the fault on site or advise on action needed to remedy.
Change of mind:
If you wish to return an item because you have changed your mind about your purchase, Amonson Lighting will be pleased to offer you a refund provided that:
- You can provide satisfactory proof of purchase; and
- The item is not a custom-made nor other special exception
All agreed return or exchange are sent back to us within 30 days in a saleable condition as below:
- Never installed
- Unused condition
- With original packaging
- In Original Condition
- Unmarked condition
- Unassembled condition
- No missing parts
30% re-stocking fee applies (Not including Postage)
If you wish to return an item after 30 days from the day of receiving. No return will be accepted.
In both cases, the buyer is responsible for all cost incurred during delivery. There might be other associated costs. Call us on 1300551595 or sales@amonsonlighting.com.au to get more information.
All shipping charges are non-refundable.
When returning items please allow 10-14 days from the date of collection for your refund to be processed, we will send you an email to let you know when your refund has been processed. Refunds will be credited to your original method of payment.
Custom-made items:
Please note no return nor exchange will be accepted. Amonson does not offer any refund on custom-made items.
Sale items:
Please note no return nor exchange will be accepted. Amonson does not offer any refund on sale items.
Bulk orders:
Cancellation of bulk orders will incur a 20% cancellation fee
Assembly Service & fee:
Please note that the assembly fee is non-refundable. Once assembly services have been provided, this fee cannot be returned or refunded. By proceeding with the assembly service, you agree to these terms.
Export Restrictions
We will specify any export restrictions that apply on any of our products on individual product listings. Any export restrictions will also be clearly indicated at checkout.
Limitation of Liability
We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.
Exclusions of Liability
Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Amonson Lighting or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Changes to Legal Notices
We reserve the right to change these terms & conditions from time to time and you should look through them as often as possible.
Law, Jurisdiction, and Language
This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with Australian Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of Australia. All contracts are concluded in English.
THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE.